Lloyds TSB Bank (stakeholders) Essay Example | Topics and Well Written Essays - 2000 words

Lloyds TSB cuss (stakeholders) - Essay ExampleThe successful implementation of the Groups schema is the responsibility of all 70,000 staff employed by the Group. It is their approach to making Lloyds TSB a high do organisation that has enabled the Group to make such good get along with in 2004 and which only they can ensure further progress over the next few eld.The focus of Lloyd TSB on their customers has never come at the expense of other stakeholders. They claim that they are constantly striving to make Lloyds TSB a great nonplus to work and a great investing opportunity for shareholders. For shareholders, Lloyds TSB delivered a total shareholder return (share charge appreciation plus dividends) of 15 per cent during 2004, a significantly better performance than both the FTSE Bank Index and the FTSE 100 Index. So, 2004 has been a year of good progress for customers, staff and shareholders all of whom are associate by a common desire - the successful delivery of Lloyds T SBs business and financial strategies. (Banking business survey 2005)Lloyds TSB has a clearly articulated organic growth strategy that is focused on improving and intensify relationships with our personal and business customers. During 2004 this strategy has started to gain traction, with good progress being made in distributively of their business units. The successful delivery of profitable prerogative growth has been central to the Groups return to positive profits momentum during 2004.The building blocks of attracting, retaining and developing customer relationships in all areas of the business are the foundations of profitable franchise development and sustainable earnings growth. With this in mind Lloyds TSB has spent much of the last few years putting their customers at the heart of the strategy, ensuring that customer needs drive their business transformation. During 2004 they have continued to change the product range, they have significantly enhanced their customer se rvice levels, and have made clear progress in improving the Groups processing efficiency. As a result, customer satisfaction levels are higher than at any time during recent years and they are recruiting a higher number of quality customer relationships. (Banking business Review 2005)iii)The company also provides telephone and Internet banking services. Cheltenham & Gloucester (C&G), a subsidiary of Lloyds TSB, is the groups residential mortgage provider, selling its products through branches of C&G and Lloyds TSB Bank in England and Wales, as well as through telephone, Internet and postal services.The insurance and investments sector operates through Scottish Widows, the groups specialist provider of life assurance, pensions and investment products. These services are distributed through the Lloyds TSB branch network via independent financial advisers and directly via the telephone and the Internet. damages and inves