Mergers and Acquisitions

Daksh e- returns was acquired by IBM Corporation in April 2004 (IBM Daksh, 2006).It was bought for around 7.2 billion. The main film was to act as a international hub for managing various product line processes for different clients all around the world. Today IBM Daksh has 25 service delivery centres in India and the Philippines and is an total part of the IBMs BPO/BTO delivery net around the world. More than 30,000 wad work for IBM Daksh today (Asia Africa give-and-take Wire, 2004). Daksh was created in July 1999 when four people working with US multinationals much(prenominal) as Motorola, 3COM, Xerox and Pepsi saw a report that says 67% of online transactions argon being abandoned due to inadequate node support (Asia Africa acquaintance Wire, 2004). The main person and the founder was Sanjeev Aggarwal who served as CEO until June, 2006 (Anderson, 2009). It offers client care, technical support and back-office transaction processing services to companies worldwid e, including Amazon.com Inc. in Seattle, Washington. In addition to its BPO facilities in India, Daksh set up a BPO facility in Manila in the Philippines in January that is infer to employ 1000 people by year end. The companys investors involve Citigroup Venture Capital Fund, CDC Capital Partners in London and normal Atlantic Partners LLC in Greenwich, Connecticut (Ribeiro, 2004).

By improving activities such as up-selling and cross-selling, improving customer satisfaction scores, optimizing capital exercising and reducing operational expenditure, IBM Daksh offers far-reaching and positive impact on shareow ner value (IBM Daksh, 2006). IBM Daksh has! worked with a pioneering group of worldwide companies that have successfully used BPO and BTO to execute a liberal range of strategies with hygienic results .It was just over five years ago that IBM Daksh was created. An self-employed person report in the US verbalise that more than two-thirds of... If you require to get a full essay, piece it on our website: OrderCustomPaper.com

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